Can I exchange my order?

We do not offer exchanges on our site. For a new pair of STEPHAN PARIS, we invite you to return your shoes and reorder on our site.

Can I cancel or modify my order?

As soon as you place your order, we take care of it! We know you want it quickly! Unfortunately, this also means that we are no longer able to make a change because it is already being processed.

Can I return an item if the return date has passed?

You have 15 days to return a pair of shoes from the day you received them. Unfortunately we cannot accept returns after this period.

Can I make a return without the original box?

Unfortunately we cannot accept returns without the original box.

When will I receive my refund?

You will receive your refund within 15 days maximum upon receipt of the return package. If you have still not received anything, please contact our after-sales service at the following address: contact@stephanparis.fr